Course Outcomes
Expected learning outcomes
- Understand the importance of effective administration skills within an organization
- Enhance communication and interpersonal skills
- Manage time efficiently and be able to think proactively
- Describe the essentials of an effective office system;
- Segregate important tasks and prioritise them;
- Know how to write various types of letters and memos;
- Improve skills in record keeping, organizing meetings;
- Understand the principles of internal and external communication;
- Develop the skills needed to be a professional secretary
- Set up and manage effective filing systems
- Understand office equipment and the supportive role it plays in modern office environments
Target Audience
Who should attend?
- Records management officers
- Executive secretaries to ministers, chief executive officers, managing directors
- Personal Assistant and Private Secretaries
- Administrative Assistants.
- Registry Officers
- Secretaries and PAs
- Administration Officers
Curriculum
Course modules and outline
- Institutional management principles and practises
- Secretarial & Administrative Roles
- Responsibilities
- Developing A Professional Image
- Appearance and Punctuality
- Introduction To Office Ethics
- Communication
- Written Business Communication
- Telephone Skills
- How To Deal With Callers Professionally
- Telephone Etiquette
- How To Handle Bosses
- Planning and Prioritising
- Scheduling of Meetings
- Planning Skills For Effective Meetings
- What To Do Before, During, and After Meetings
- Writing Minutes Of Meetings
- Minute taking
- Effective Filing Systems
- Identifying Different Methods Of Filing
- Efficient filing
- How To Ensure The Effectiveness Of Filing Systems
- Equipment That Improves Office Efficiency
- Basic Finance
- Processing invoices
- Managing Petty Cash Systems
- Stock Control and Stationery
- Managing Stationery Supplies & Stock
- Health and Safety
- Management of electronic records: issues, challenges, problems
- Action planning
Why Attend
Key course benefits
Practical capacity building approach
Designed for government, NGOs and public institutions
Real-world African case studies
Certificate of completion
Applicable tools and templates
Interactive facilitation and exercises
Course Enquiry
Need more information?
Ask Magna Skills about this course
Use the PHPMaker enquiry form to request a quotation, proposal letter, invoice, group training package, online access, or face-to-face training arrangement.