Home / Courses / Administration and Customer Service
Administration and Customer Service · MSD2846

Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

Register Online Face to Face Registration Download Course Details
Administrative Office Procedures
Online fee from
$200 USD
Standard: $300 · Save $100
Course Outcomes

Expected learning outcomes

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 
At the end of this workshop, participants should be able to:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools
Curriculum

Course modules and outline

Module One: Getting Started 

  • Housekeeping Items 
  • The Parking Lot 
  • Workshop Objectives 

Module Two: Why Your Office Needs Adminstrative Procedures 

  • Business Continuity 
  • Succession Planning 
  • Internal and External Audit Requirements 
  • Recovery Planning 
  • Case Study 
  • Module Two: Review Questions 

Module Three: Gathering the Right Tools 

  • Binder 
  • Section Divider 
  • Sheet Protectors 
  • Cover to Cover Binders 
  • Case Study 
  • Module Three: Review Questions 

Module Four: Identiyfing Procedures to Include 

  • Tracking Tasks for Some Days 
  • Reach Out to Other Employees for Feedback/Ideas 
  • Write Down Daily Tasks 
  • Keep Track Using a Spreadsheet 
  • Case Study 
  • Module Four: Review Questions 

Module Five: Top Five Procedures to Record 

  • Use a Template to Stay Consistent from Track to Track 
  • Be as Detailed as Possible 
  • Use Bullet Points Instead of Paragraphs 
  • Ask Someone to Execute the Procedure 
  • Case Study 
  • Module Five: Review Questions 

Module Six: What to Include in Your Binder (I) 

  • Phone Etiquette 
  • Business Writing 
  • Effective Time Management 
  • Creating Meeting Arrangements 
  • Case Study 
  • Module Six: Review Questions 

Module Seven: What to Include in Your Binder (II) 

  • Policy on Absences 
  • Breaks 
  • Salaries 
  • Benefits 
  • Case Study 
  • Module Seven: Review Questions 

Module Eight: Organizing Your Binder 

  • Create a Table of Contents 
  • List Each Section (e.g. Accounting) 
  • List Procedures in that Section 
  • Keep Binder Updated with any New Changes 
  • Case Study 
  • Module Eight: Review Questions 

Module Nine: What Not to Include in the Procedure Guide 

  • Passwords 
  • Identify Other Confidential Information Via Your Employer 
  • Store Information in a Separate Folder Outside of the Guide 
  • Find a Secure Location to Store 
  • Case Study 
  • Module Nine: Review Questions 

Module Ten: Share Office Procedure Guide 

  • Give Guide to Boss/Executive to Review 
  • Inform Office Personnel of Procedure Guide 
  • Place Guide in a Visible Area 
  • Allow Office Personnel to Express Improvements/Updates if Needed 
  • Case Study 
  • Module Ten: Review Questions 

Module Eleven: Successfully Executing the Guide 

  • Create a One Hour Meeting/Seminar for Employees 
  • Stay Consistent with Procedures 
  • Make Employees Aware of any Updated Changes 
  • Keep Open to Improvements 
  • Case Study 
  • Module Eleven: Review Questions 

Module Twelve: Wrapping Up 

  • Words from the Wise 
  • Review of Parking Lot 
  • Lessons Learned 
  • Completion of Action Plans and Evaluations 
Why Attend

Key course benefits

Practical capacity building approach
Designed for government, NGOs and public institutions
Real-world African case studies
Certificate of completion
Applicable tools and templates
Interactive facilitation and exercises
Course Enquiry

Need more information?

Ask Magna Skills about this course

Use the PHPMaker enquiry form to request a quotation, proposal letter, invoice, group training package, online access, or face-to-face training arrangement.

Make Course Enquiry WhatsApp Us

Debug

sql: SELECT COUNT(*) FROM `userlevels` WHERE `userlevelid` = -2, executionMS: 0.00034499168395996

sql: SELECT `userlevelid`, `userlevelname` FROM `userlevels`, executionMS: 0.00023698806762695

sql: SELECT COUNT(*) FROM `userlevelpermissions` WHERE `userlevelid` = -2, executionMS: 0.00068211555480957

sql: SELECT `tablename`, `userlevelid`, `permission` FROM `userlevelpermissions` WHERE `userlevelid` IN (-2), executionMS: 0.0026721954345703

sql: SELECT c.*, cc.Category_Name, cc.Summary AS CategorySummary, cc.Category_Description FROM courses c LEFT JOIN course_categories cc ON cc.id = c.Category WHERE c.id = 2846 LIMIT 1, executionMS: 0.00077199935913086

sql: UPDATE courses SET Views = IFNULL(Views,0) + 1 WHERE id='2846', executionMS: 0.0024600028991699

sql: SELECT * FROM course_modules WHERE CourseID = 2846 AND Status IN ('Active','1') ORDER BY SortOrder, id LIMIT 20, executionMS: 0.00072193145751953

sql: SELECT * FROM course_highlights WHERE CourseID = 2846 AND Status IN ('Active','1') ORDER BY SortOrder, id LIMIT 8, executionMS: 0.0004119873046875

sql: SELECT * FROM course_learning_outcomes WHERE CourseID = 2846 AND Status IN ('Active','1') ORDER BY SortOrder, id LIMIT 10, executionMS: 0.00039410591125488

sql: SELECT * FROM course_target_audience WHERE CourseID = 2846 AND Status IN ('Active','1') ORDER BY SortOrder, id LIMIT 8, executionMS: 0.00037598609924316

sql: SELECT * FROM resources WHERE CourseID = 2846 AND Status IN ('Published','Active','1') ORDER BY id DESC LIMIT 5, executionMS: 0.00043487548828125

sql: SELECT * FROM reviews WHERE CourseID = 2846 AND CanPublish = 1 AND Status IN ('Approved','Published','1') ORDER BY id DESC LIMIT 4, executionMS: 0.0003960132598877

sql: SELECT * FROM gallery_albums WHERE CourseID = 2846 AND Status IN ('Published','Active','1') ORDER BY IsFeatured DESC, AlbumDate DESC, id DESC LIMIT 3, executionMS: 0.00040602684020996

sql: SHOW COLUMNS FROM `venues` LIKE 'id', executionMS: 0.0012478828430176

sql: SELECT v.*, v.`id` AS VenueKey, (SELECT COUNT(*) FROM apply a WHERE a.Venue = v.`id` AND a.Course_Title = 2846) AS CourseApplications, (SELECT COUNT(*) FROM apply a WHERE a.Venue = v.`id`) AS TotalApplications FROM venues v ORDER BY CourseApplications DESC, TotalApplications DESC, v.Venue ASC, executionMS: 1.7413001060486

sql: SHOW COLUMNS FROM `courses` LIKE 'Category', executionMS: 0.0011370182037354

sql: SELECT id, Course_Title, Course_Code, Short_Description FROM courses WHERE Category = 805 AND id <> 2846 ORDER BY id DESC LIMIT 6, executionMS: 0.0012269020080566

sql: SELECT COUNT(*) FROM apply WHERE Course_Title = 2846, executionMS: 0.069849967956543

sql: SELECT COUNT(*) FROM enroll WHERE Course = 2846, executionMS: 0.00065112113952637

sql: SELECT ROUND(AVG(Rating),1) FROM reviews WHERE CourseID = 2846 AND CanPublish = 1, executionMS: 0.00037002563476562

sql: SELECT COUNT(*) FROM course_modules WHERE CourseID = 2846, executionMS: 0.00025105476379395

sql: SELECT COUNT(*) FROM course_lessons cl INNER JOIN course_modules cm ON cm.id = cl.ModuleID WHERE cm.CourseID = 2846, executionMS: 0.00032591819763184

sql: SELECT COUNT(*) FROM course_highlights WHERE CourseID = 2846, executionMS: 0.00026702880859375

sql: SELECT COUNT(*) FROM course_learning_outcomes WHERE CourseID = 2846, executionMS: 0.00018787384033203

sql: SELECT COUNT(*) FROM course_target_audience WHERE CourseID = 2846, executionMS: 0.00019097328186035

sql: SELECT COUNT(*) FROM resources WHERE CourseID = 2846, executionMS: 0.00021195411682129

sql: SELECT COUNT(*) FROM reviews WHERE CourseID = 2846, executionMS: 0.00016093254089355

sql: SELECT COUNT(*) FROM gallery_albums WHERE CourseID = 2846, executionMS: 0.00023794174194336

sql: SELECT COUNT(*) FROM course_enquiries WHERE CourseID = 2846, executionMS: 0.00028300285339355